We try our best to keep our ordering process as quick and simple as possible. This is a rundown of each step we take to ensure you get exactly what you ordered in a timely fashion. If you have any questions regarding this don’t hesitate to get in touch.
Visit our products page to find the products you are looking for. Once you have found the product(s) simply click to view more information, photos and pricing. Our product pages display a number of common sizes and quantities with pricing that you can instantly add to your cart. If you require a custom product not listed in the options you require please visit the ‘get a quote’ page and send through your requirements.
Once you have added all of the signage you require to your cart, you can checkout by clicking the checkout button. ( Alternately you can email your order to firstname.lastname@example.org. Make sure to include your details including delivery address and contact phone number.)Once you complete your details and choose your payment option on the checkout page you will be taken to a confirmation/payment page to complete your order.
If paying via credit card or PayPal you can complete your order on the payment page before confirming your order. If paying via EFT you will be prompted to make payment of the full amount shown and send through the remittence to email@example.com so we can process your order.
When placing your order you can upload your artwork with your order on the checkout page. Alternatively once your order is confirmed you can either upload your artwork with your order number via our Upload Art page, for files less than 20mb email them to firstname.lastname@example.org or just send us a link to download your files. Our internal sales team will be notified of your order and will check any files you have emailed or uploaded. If they have any questions, problems or need to discuss artwork that you require us to complete for you, they will be in touch promptly to discuss the order further.
Our design team will email you a digital proof for your approval prior to going to production. We will not start production on any signage until the artwork is signed off, this includes repeat orders. Please note: we do not accept verbal approvals.
After signing off and receipt of Approval on your artwork, your job is released into production. Each product has a different production time that is based on the processes and complexity of producing it, our sales team will notify you on completion of your order.
Once your order is completed and has been paid for, our dispatch department will dispatch your order via courier. Alternatively if picking up we will notify you that your order is ready to collect from our Moorabbin location. If your order is not paid in full, we will email you to notify you that it is ready and awaiting payment. As soon as we receive payment the goods will be dispatched accordingly.